• You may submit a complaint directly to CPAPNOW by phone at (208)735-2252 or letter delivered to 452 Cheney Dr W Ste 170 Twin Falls, ID 83301.

• Within five calendar days of receiving a complaint, CPAPNOW will notify the party in question by telephone, letter, or in person that CPAPNOW has
received the complaint and that is being investigated.

• Within 14 calendar days of receiving a complaint, contact will be made with the complaining party either by phone, email, person to person or letter to inform them of the resolution/action taken to resolve the problem. Medicare requires all Medicare beneficiaries to receive a letter of resolution.