Patient Bill of Rights

  1. Kind and respectful care in which his/her individual, physical, emotional, social and spiritual needs are considered.
  2. Participate in decisions regarding his/ her care.
  3. Be provided with information concerning those aspects of his/ her condition related to the care provided by CPAPNOW.
  4. Receive information in a manner in which he/she can understand and be able to give informed consent to the start of any procedure or treatment.
  5. Be informed of any responsibilities he/she may have in the care process.
  6. Have care provided by qualified personnel who are knowledgeable to perform procedures at the level of care required.
  7. Refuse treatment to the extent permitted by law and to be informed of the consequences of such action.
  8. Be informed of the availability, upon request, of CPAPNOW policies and procedures.
  9. Be informed, at admission, of the organization’s charges and policies concerning payment for the services.
  10. Discuss problems and suggest changes regarding the services or staff without fear of discrimination.
  11. Privacy concerning his/her records.
  12. Expect and receive care in a timely manner, appropriate to his/her needs.
  13. Choose their homecare provider.
  14. Formulate advance medical directives which are legal documents that allow you to give directions for your future medical care.
  15. As a patient of CPAPNOW you have the right to contact CPAPNOW with complaints directly at (208)287-1733 or email

Patient/Client Responsibilities

  1. Give accurate and complete health information concerning your past illnesses, hospitalization, medications, allergies, infectious diseases or other pertinent items.
  2. Assist in developing and maintaining a safe environment.
  3. Inform CPAPNOW when you will not be able to keep a home care visit.
  4. Participate in the development of and adhere to your home care plan of service and treatment.
  5. Request further information concerning anything you do not understand.
  6. Contact your doctor whenever you notice any change in your condition.
  7. Contact CPAPNOW whenever you have an equipment problem.
  8. Contact CPAPNOW whenever you are hospitalized.
  9. Contact CPAPNOW whenever you have received a change in prescription.
  10. Give information regarding concerns and problems you have to a CPAPNOW staff member.
  11. Ensure that the financial obligation for your equipment is fulfilled as promptly as possible.
  12. Maintain and repair purchased equipment when equipment is no longer under warranty.
  13. Follow equipment care procedures as outlined on the equipment orientation form.